service tech

Trek•Ormond Beach, FL

13d•Onsite

About The Position

As a Trek Service Technician/Advisor, you care for bicycles so their owners can enjoy riding them. You troubleshoot and perform repairs and service on a variety of bikes, install accessories customers select for new bikes, and work with new models before they reach the sales floor. You build relationships with customers who trust you to keep their equipment running well. The role closely supports the Service Manager. When the Service Manager is unavailable, you represent the service department to customers. Trek values customer hospitality and a willingness to learn, as the role involves speaking with customers to assess issues and recommend repairs, and calls for strong communication, leadership, and problem-solving skills.

Requirements

Self-motivation, a positive and team-focused mentality, and willingness to help with any task.
Strong hospitality skills, including a warm and approachable manner, good listening skills, and a drive to help customers.
Strong communication skills.
Leadership and problem-solving skills.
Attention to detail and an interest in hands-on tinkering.
Eagerness to learn bicycle servicing.

Responsibilities

Troubleshoot and perform repairs and service on a variety of bicycles.
Install accessories selected by customers for their new bikes.
Evaluate customer-reported issues and recommend repairs.
Build relationships with customers and help keep their bicycles running properly.
Support the Service Manager and represent the service department to customers when the manager is unavailable.
Continue learning proper bicycle service methods and new technologies.