Service Tech

Brown Group Companies•Bruce, MS

3d•Onsite

About The Position

The Service Tech maintains and services fountain, slush, tea, coffee, and water equipment, as well as vending machines and coolers. The role involves driving a company vehicle to customer locations and performing repair and preventative maintenance work with minimal supervision. The technician educates customers about basic equipment repair and upkeep, prioritizes daily calls, and follows standard procedures for diagnosis and repair. The Service Tech maintains and replenishes truck inventory, keeps the service vehicle clean and organized, completes service documentation, collects accurate customer information, settles money due from customer repair activities, and closes out service calls with dispatch or an answering service. The role also includes participating in scheduled training and complying with OSHA and EPA regulations. The technician is expected to model BROWN VALUES in all work.

Requirements

Valid driver’s license and approved driving record.
Strong communication skills and a positive attitude.
Electrical experience required.
Proficient problem-solving skills.
Able to lift up to 30 lbs. continuously and 60 lbs. intermittently.
Able to bend, stoop, and climb frequently.
Able to stand and walk for prolonged periods.
Able to drive a vehicle and enter and exit it multiple times throughout the shift.
Able to work in varied environments, including outdoors, indoors, break rooms, stores, and warehouses, and tolerate hot, cold, and rainy conditions, including frequent exposure to temperatures as low as 35 degrees.

Nice To Haves

HVAC certification.
Mechanical experience.

Responsibilities

Repair and service fountain, slush, tea, coffee, and water equipment, as well as vending machines and coolers.
Drive a company vehicle to customer locations to service equipment and follow fleet safety standards.
Perform duties with minimal supervision and in a timely manner.
Educate customers on basic equipment repair and upkeep procedures.
Collect accurate and complete customer information using handheld devices or service tickets.
Prioritize and schedule daily repair and preventative maintenance calls according to the customer service priority system.
Maintain the service truck’s cleanliness and organize parts in bins.
Follow standard procedures for diagnosing and repairing equipment on every repair and preventative maintenance call.
Maintain and replenish truck inventories.
Settle money due from customer repair activities.
Close out all service calls daily with dispatch or the answering service.
Complete all required forms for each service call accurately and fully.
Participate in regularly scheduled training sessions.
Follow OSHA and EPA government regulations when performing repairs.
Model BROWN VALUES in all work.