Service Tech.

Farmer Brothers•Kent, WA

19h•$0 - $29

About The Position

Farmer Brothers’ Revive™ Service & Restoration team specializes in installation, removal, maintenance, and emergency service for tea and coffee beverage brewing equipment. The Field Equipment Service Technician provides service and installation of coffee brewing and beverage equipment for a designated customer base and is responsible for parts inventory, service-call closure, and accurate documentation of work assignments and time. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with required on-call rotation that includes weekends. Driving is generally within a 100-mile radius of the branch, and regional travel may be needed. The position is based at 42 Kent in Kent, Washington.

Requirements

High school diploma or GED equivalent.
At least 3 years of mechanical and technical experience.
Valid driver’s license with a clean driving record.
Ability to travel within a 100-mile or greater radius of the branch location.
Ability to troubleshoot and diagnose equipment issues.
Ability to lift up to 60 pounds frequently.
Ability to prioritize and perform scheduled and unscheduled service work, including emergency calls, preventive maintenance, surveys, and installations.
Good oral and written communication skills.
Good customer service skills.
Ability to support business goals and apply new knowledge or skills to practical work.
Ability to recognize issues, problems, or opportunities and understand the impact of one’s actions on others.
Active listening and effective communication with customers and management.
Ability to build rapport and cooperative relationships with customers.
Sound business judgment and decision-making skills.
Ability to work independently with little supervision.

Nice To Haves

Previous foodservice experience.
Previous electrical, plumbing, HVAC, or Tech Meter experience.

Responsibilities

Install, repair, and remove specified coffee and beverage dispensing equipment in the designated regional area.
Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, surveys, and installations.
Participate in the on-call service rotation, including after-hours and weekend coverage.
Maintain spare-parts and equipment inventory and reorder within replenishment guidelines.
Complete required company documentation and activity verification, including service-call closure, accurate descriptions of work performed, complete invoices, and required customer signatures.
Participate in planning, scheduling, and executing equipment installations.
Communicate promptly and clearly.
Share customer feedback and requests with management or other departments.
Follow customer-program service-level agreements.
Manage and prioritize tasks to meet expectations.
Identify opportunities and proactively work to grow the business.
Work independently with little supervision and collaborate as needed.