Service Tech.

Farmer Brothers•Sicklerville, NJ

4d•$24 - $28

About The Position

Farmer Brothers’ Revive™ Service & Restoration team provides installation and removal of tea and coffee beverage brewing equipment, maintenance plans, and emergency services. The Field Equipment Service Technician provides service and installation of coffee brewing and beverage equipment for a designated customer base and regional area. The role includes maintaining parts inventory, closing service calls, and accurately documenting work assignments and time. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with on-call coverage required, including weekends. Driving is generally within a 100-mile radius of the branch, though regional travel may be needed. The position is based at the Sicklerville, New Jersey location.

Requirements

High school diploma or GED equivalent.
At least 3 years of mechanical and technical experience.
Valid driver’s license with a clean driving record.
Ability to travel within a 100-mile or greater radius of the branch location.
Ability to troubleshoot and diagnose equipment issues.
Ability to lift up to 60 pounds frequently.
Ability to prioritize and perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, surveys, and installations.
Good oral and written communication skills.
Good customer service skills.
Ability to support business goals and identify issues, problems, or opportunities.
Ability to apply new knowledge and skills practically on the job.
Awareness of the impact of one's actions on others.
Active listening and effective communication with customers and management.
Ability to identify opportunities and proactively work to grow the business.
Ability to build rapport and cooperative relationships with customers.
Sound business judgment and decision-making skills.
Ability to work independently with little supervision.
Collaboration skills.

Nice To Haves

Previous foodservice experience.
Previous electrical, plumbing, HVAC, or Tech Meter experience.

Responsibilities

Install, repair, and remove specified coffee and beverage dispensing equipment for customers in the designated regional geography.
Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, surveys, and installations.
Participate in the on-call service rotation, including after-hours and weekend coverage.
Maintain spare parts and equipment inventory and reorder within replenishment guidelines.
Complete required company documentation and activity verification, including service-call closure, accurate work details, complete invoices, and required customer signatures.
Participate in planning, scheduling, and executing equipment installations.
Communicate promptly and clearly.
Share customer feedback and requests with management or other departments.
Follow service-level agreements for customer programs.
Manage and prioritize tasks to meet expectations.