Automotive Service Advisor

Sheehy Ford of Richmond•Richmond, VA

12d•$50,000 - $200,000

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide excellent customer service and act as liaisons between customers and service technicians. The role involves welcoming customers, scheduling appointments, understanding and communicating repair needs, providing estimates, recommending services, and keeping customers informed throughout the repair process. Advisors also manage extended warranties, review completed repairs and costs with customers, and help maintain dealership customer satisfaction standards. Sheehy Auto Stores is a private dealer group with more than 25 locations representing multiple automotive brands. The company describes its benefits as designed to support employees at work and at home. Compensation is based on experience and performance, with stated compensation of $50,000 to $200,000.

Requirements

Strong customer communication skills in person and by phone.
Strong organizational skills.
Ability to manage a fast-paced work environment with limited supervision.
Ability to comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
Authorization to work in the United States.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Valid driver's license.

Nice To Haves

Previous experience as a Service Advisor.
Proficiency with Reynolds & Reynolds or a similar dealership management system (DMS).

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and communicate repair needs to technicians.
Present recommended or additional services using low-pressure, high-integrity methods.
Provide accurate estimates for repair and maintenance costs.
Follow dealership policies for customer vehicle care and operation.
Follow up on repairs and keep customers informed of progress.
Sell and manage extended warranties.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.