Service Advisor_4 (Toyota)

Nucar Southern New England•Norwood, MA

11d

About The Position

Nucar Toyota of Norwood is seeking an energetic, customer-focused Automotive Service Advisor to join its growing team. The Service Advisor is the primary connection between customers and service technicians, helping customers through the service and repair process in a fast-paced dealership environment. The role includes welcoming customers, coordinating appointments and repair orders, explaining recommendations and estimates, keeping customers informed, and supporting customer satisfaction and retention.

Requirements

Excellent customer service and communication skills.
Strong organizational and time-management abilities.
Ability to multitask in a busy, fast-paced environment.
Comfort using dealership computer systems and technology.
Professional, positive, team-oriented attitude.
Valid driver's license and acceptable driving record.

Nice To Haves

Previous automotive service advisor experience is preferred.
Dealership experience is a plus.

Responsibilities

Greet customers and provide an exceptional service experience.
Schedule service appointments and prepare repair orders.
Listen to customer concerns and accurately document vehicle needs.
Review recommended maintenance and repairs with customers.
Provide clear estimates and keep customers updated throughout the repair process.
Communicate with technicians to ensure repairs are completed accurately and on time.
Review completed work and invoices with customers.
Follow up with customers to ensure satisfaction.
Build long-term customer relationships and promote customer retention.
Maintain accurate records and follow dealership processes and manufacturer guidelines.