Bloomington Toyota Service Advisor

Walser Automotive Group•Bloomington, MN

1d•Onsite

About The Position

Walser Toyota is hiring Service Advisors to serve as the primary point of contact for guests from arrival through vehicle delivery. Advisors coordinate between customers and technicians, set clear expectations about service timing and cost, and follow through to ensure an excellent guest experience. Prior dealership or automotive experience is not required; the technical aspects of the role are taught through two weeks of paid training and continued coaching. The schedule is four 10-hour days per week, with three days off. Saturdays are included in the rotation. Pay starts at $22.70 per hour from the first day, including training, with incentives earned in addition to the hourly rate. The posting says most advisors earn between $70,000 and $75,000, while top performers earn six figures. The role involves working in a service drive, being on your feet, and sometimes working at a fast pace. Safety eyewear and slip-resistant hard-toed footwear are required in the shop. Walser describes its culture as centered on family, career growth, diversity, and opportunity, and says it invests in employee development. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Curiosity, coachability, and a drive to learn.
Ability to work with urgency while remaining composed.
Strong verbal and written communication skills and genuine care for the customer experience.
High attention to detail and accuracy.
Beginner to intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word.
High school diploma, GED, or equivalent work experience.
Valid driver's license and acceptable driving record.
Ability to meet the role's physical and shop safety conditions, including being on your feet and wearing safety eyewear and slip-resistant hard-toed footwear in the shop.

Nice To Haves

Bilingual ability; candidates who speak Spanish, Hmong, Somali, or other languages are strongly encouraged to apply.

Responsibilities

Greet customers as they arrive in the service drive and set the tone for their visit.
Perform vehicle walk-arounds, record mileage and VIN, move vehicles to technician bays, and write repair orders.
Set clear and honest expectations about service timing and cost.
Serve as the liaison between technicians and customers, translating technicians' findings into language customers understand.
Work with service administrators and technicians to generate hours and deliver an excellent guest experience.
Prospect and sell dealership services, coordinate work in progress, and prepare for after-service delivery.
Follow up with customers to build repeat business and earn future visits.
Use TruVideo and estimate tools to show customers what their vehicles need.
Stage vehicles and shuttle customers as needed.
Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Guaranteed hourly pay of $22.70 from the first day, with incentives earned on top.
Two-week paid training program.
Medical, dental, and vision coverage through Blue Cross Blue Shield.
Health savings account (HSA) and flexible spending account (FSA) access.
Company-paid life insurance.
401(k).
Paid time off.
Employee Assistance Program (EAP).
Fertility and adoption assistance of up to $10,000.
Paid clothing program with branded Walser apparel twice a year.
Career growth and promotion opportunities.
Employee discounts.
Referral bonuses.
Employee Resource Groups.
Walser Foundation community involvement.