Bloomington Toyota Service Advisor
About The Position
Walser Toyota is hiring a Service Advisor to serve as the primary point of contact for guests bringing vehicles in for service. The advisor coordinates between customers and technicians, sets clear expectations about service timing and cost, and follows through until the vehicle is delivered. Prior dealership or automotive experience is not required; Walser provides two weeks of paid training and continued coaching on repair orders, Toyota products, service estimates, TruVideo, and communicating technicians’ findings to customers. The role follows a schedule of four 10-hour days each week, with three days off. Saturdays are included in the rotation. Pay starts at $22.70 per hour from the first day, including during training, with incentives earned in addition to the hourly rate. The position involves working in a service drive, being on your feet, and following shop safety requirements.
Requirements
- Curiosity, coachability, and a drive to learn.
- Ability to work with urgency while remaining composed.
- Strong verbal and written communication skills and genuine care for the customer experience.
- High attention to detail and accuracy.
- Beginner to intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word.
- High school diploma, GED, or equivalent work experience.
- Valid driver's license and acceptable driving record.
- Ability to work a four-day, 10-hour schedule and participate in the Saturday rotation.
- Safety eyewear and slip-resistant, hard-toed footwear are required in the shop.
Nice To Haves
- Bilingual ability is strongly encouraged; customers speak Spanish, Hmong, Somali, and other languages.
- Experience in restaurants, retail, hospitality, call centers, or the trades may provide relevant customer-service skills.
Responsibilities
- Greet customers as they arrive and set the tone for their visit.
- Perform vehicle walk-arounds, record mileage and VIN, move vehicles to technician bays, and write repair orders.
- Set clear and honest expectations for service timing and cost.
- Act as a liaison between technicians and customers, translating shop findings into language customers understand.
- Work with service administrators and technicians to generate hours and deliver a positive guest experience.
- Prospect and sell dealership services, coordinate work in progress, and prepare for after-service delivery.
- Follow up with customers to build repeat business and encourage future visits.
- Use TruVideo and estimate tools to show customers what their vehicles need.
- Stage vehicles and shuttle customers as needed.
- Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
Benefits
- Two weeks of paid training with continued coaching.
- Medical, dental, and vision coverage through Blue Cross Blue Shield.
- HSA and FSA access.
- Company-paid life insurance.
- 401(k).
- Paid time off.
- Employee Assistance Program (EAP).
- Fertility and adoption assistance up to $10,000.
- Paid Walser apparel twice a year.
- Career growth and promotion opportunities.
- Employee discounts.
- Referral bonuses.
- Employee Resource Groups.
- Walser Foundation community involvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
