Service Advisor - Toyota

Inchcape • Tamuning, GU

3d

About The Position

Atkins Kroll is seeking a customer-focused, detail-oriented Service Advisor to join its Service team. The Service Advisor ensures a seamless customer service experience by assessing vehicle needs, recommending maintenance and repairs, and coordinating with technicians and dispatchers to provide timely, high-quality service. The role includes documenting customer concerns, preparing estimates, securing approvals, monitoring repair progress, communicating with customers, and explaining completed work and charges. The position also supports quality control, vehicle and key security, department meetings, and brand training.

Requirements

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to explain technical information clearly and professionally.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license.
• Reliable, team-oriented, and committed to excellent customer service.

Responsibilities

• Greet customers professionally and promptly, and obtain vehicle information.
• Conduct vehicle inspections using diagnostic tools and visual assessments to identify maintenance and repair needs.
• Document customer concerns and vehicle issues accurately on repair orders.
• Recommend services and repairs based on vehicle condition, manufacturer guidelines, and customer needs.
• Test drive vehicles with customers when needed to confirm concerns, or coordinate with technicians for diagnosis.
• Review service history and recommend additional maintenance as appropriate.
• Educate customers about vehicle care and maintaining manufacturer specifications.
• Prepare complete and accurate estimates for labor and parts.
• Obtain customer approvals and signatures, and confirm payment methods.
• Coordinate incoming work and repair scheduling with dispatchers.
• Monitor repair progress and communicate updates, cost changes, and completion timelines to customers.
• Review repair orders to ensure work is completed accurately and properly documented.
• Explain completed repairs and final charges when delivering vehicles to customers.
• Ensure vehicles and keys are properly secured and organized.
• Support quality control processes to reduce repeat repairs and improve customer satisfaction.
• Attend department meetings and brand trainings, and perform other duties as assigned.

Benefits

• Paid time off after completion of the introductory period.
• Company-sponsored medical and life insurance, subject to plan eligibility and enrollment guidelines.
• Eligibility to participate in the company's retirement plan with a company match, subject to plan terms and conditions.
• Employee discounts on company products and services for eligible employees.
• Access to fuel discount programs, subject to partner or provider terms.
• Leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual compensation reviews based on performance, role responsibilities, and overall business results.
• Training and professional development opportunities, with potential business travel depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED