Automotive Service Advisor - Toyota
Modern Automotive Network•Asheboro, NC
About The Position
Modern Toyota of Asheboro is seeking a motivated, customer-focused Service Advisor to support customers throughout the automotive service process. The role involves understanding customer concerns, recommending appropriate maintenance and repairs, coordinating with technicians, and ensuring customers receive clear updates and a professional service experience. Modern Automotive is a fourth-generation, family-owned automotive group that has served customers since 1933 and emphasizes employee support, career growth, and long-term success.
Requirements
- Strong communication, listening, and relationship-building skills.
- Excellent organizational skills and the ability to manage multiple customers and repair orders.
- A customer-first mindset and commitment to honesty and professionalism.
- Ability to work effectively with technicians, service management, and other team members.
- Motivation to meet performance goals while maintaining a high standard of customer satisfaction.
- Willingness to learn, grow, and contribute to a team-oriented environment.
Nice To Haves
- Previous automotive service advisor or customer service experience is preferred.
Responsibilities
- Welcome customers and serve as their primary point of contact throughout the service process.
- Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
- Communicate repair estimates, timelines, and recommendations clearly and professionally.
- Coordinate with technicians and the service department to keep repairs moving efficiently.
- Keep customers informed about vehicle status, additional recommendations, and completion times.
- Review repair orders and ensure accuracy before closing out customer visits.
- Build lasting customer relationships through trust, transparency, and excellent service.
- Identify maintenance and repair opportunities that help customers keep their vehicles safe and reliable.
- Maintain a positive, organized, and professional service experience for every customer.
Benefits
- Free employee health insurance
- Dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee discounts
- Training and professional development
- Opportunities for career advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
