Automotive Service Advisor - Toyota
About The Position
Modern Toyota of Asheboro is seeking a motivated, customer-focused Service Advisor to join its team in Asheboro, North Carolina. The Service Advisor serves as the primary customer contact throughout the vehicle service process, helping customers understand maintenance and repair needs while coordinating with technicians and the service department. The role calls for strong communication, organization, professionalism, and a commitment to an excellent customer experience. Modern Automotive is a fourth-generation, family-owned automotive group that has served customers since 1933. It describes its workplace as supportive and team-oriented, with opportunities for training, professional development, and career advancement. The company is an equal opportunity employer and welcomes applicants of all backgrounds.
Requirements
- Strong communication, listening, and relationship-building skills.
- Excellent organizational skills and the ability to manage multiple customers and repair orders.
- A customer-first mindset and commitment to honesty and professionalism.
- Ability to work effectively with technicians, service management, and other team members.
- Motivation to meet performance goals while maintaining high customer satisfaction.
- Willingness to learn, grow, and contribute to a team-oriented environment.
Nice To Haves
- Previous automotive service advisor or customer service experience is preferred.
Responsibilities
- Welcome customers and serve as their primary point of contact throughout the service process.
- Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
- Clearly and professionally communicate repair estimates, timelines, and recommendations.
- Coordinate with technicians and the service department to keep repairs moving efficiently.
- Keep customers informed about vehicle status, additional recommendations, and completion times.
- Review repair orders and ensure accuracy before closing out customer visits.
- Build lasting customer relationships through trust, transparency, and excellent service.
- Identify maintenance and repair opportunities that help customers keep their vehicles safe and reliable.
- Maintain a positive, organized, and professional service experience for every customer.
Benefits
- Free employee health insurance
- Dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee discounts
- Training and professional development
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
