Service Advisor_4 (Toyota)

Nucar Southern New England•Norwood, MA

13d

About The Position

Nucar Toyota of Norwood is seeking an energetic, customer-focused Automotive Service Advisor to connect customers with service technicians and provide an exceptional dealership service experience. The role includes coordinating appointments and repair orders, documenting vehicle needs, explaining recommended maintenance and repairs, providing estimates and updates, and reviewing completed work and invoices with customers. The advisor also follows up to ensure customer satisfaction, builds long-term customer relationships, and maintains accurate records in accordance with dealership processes and manufacturer guidelines.

Requirements

Excellent customer service and communication skills.
Strong organizational and time-management abilities.
Ability to multitask in a busy, fast-paced environment.
Comfortable using dealership computer systems and technology.
Professional, positive, team-oriented attitude.
Valid driver's license and acceptable driving record.

Nice To Haves

Previous automotive service advisor experience is preferred.
Dealership experience is a plus.

Responsibilities

Greet customers and provide an exceptional service experience.
Schedule service appointments and prepare repair orders.
Listen to customer concerns and accurately document vehicle needs.
Review recommended maintenance and repairs with customers.
Provide clear estimates and keep customers updated throughout the repair process.
Communicate with technicians to ensure repairs are completed accurately and on time.
Review completed work and invoices with customers.
Follow up with customers to ensure satisfaction.
Build long-term customer relationships and promote customer retention.
Maintain accurate records and follow dealership processes and manufacturer guidelines.