Service Advisor

Family Car Group • Bossier City, LA

12d

About The Position

Family Car Group is seeking a Service Advisor to provide outstanding customer service and serve as a liaison between customers and service technicians. The role includes welcoming customers, scheduling appointments, understanding and communicating repair needs, providing estimates, and keeping customers informed throughout the service process. The Service Advisor also supports customer satisfaction by reviewing completed repairs, addressing minor concerns, and maintaining dealership standards.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly communicate repair needs to technicians.
• Recommend additional services using low-pressure, high-integrity methods.
• Provide accurate repair and maintenance estimates.
• Follow dealership policies for vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Basic life insurance
• Accident and critical illness insurance
• Paid training
• Short-term disability
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed