(USA) Tire and Battery Service Advisor

Walmart • Concord, CA

12d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role monitors tire and battery orders, helps members schedule installations, communicates changes or cancellations, and recommends alternative installation options or tire fitments. The advisor assists with tire maintenance and repair services, explains product features and warranties, and recommends suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.

The role keeps the TBC sales floor organized, stocked, zoned, and merchandised, and maintains facility safety by following safety policies, handling equipment and hazardous materials correctly, and correcting or reporting unsafe conditions. The advisor triages service-bay workflow, prioritizes appointments and waiting members, and coordinates with the TBC Team Lead or Technicians to meet service needs. Duties also include operating TBC equipment, completing vehicle service requests and tests, receiving and disposing of merchandise and supplies, maintaining documentation, and processing member purchases, payments, returns, refunds, and exchanges.

The advisor uses digital tools and handheld devices to support sales, service, and business decisions; shares product and training information; and encourages adoption of new tools. The position also supports and develops team members, models high-quality member service, follows company policies and compliance standards, and works collaboratively to complete priorities and improve operations.

The position is based at the Sam’s Club at 1225 Concord Ave, Concord, California. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, complying with forklift and hazardous-material handling requirements, and correcting or reporting unsafe situations.
• Keep the Tire and Battery Center sales floor organized, stocked, zoned, and merchandised according to company policies, including appropriate handling of claims, returns, shrink, and damages.
• Stock merchandise, set up and maintain displays, remove damaged goods, apply signage and pricing, and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders daily and assist members with installation appointments.
• Communicate lead-time changes and order cancellations to members and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, provide recommendations, support purchasing and service decisions, and resolve concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and explain warranties.
• Promote TBC merchandise and services, communicate their value, and collaborate with club associates to increase member awareness.
• Triage and prioritize service-bay workflow by reviewing waiting members, queued services, service durations, and appointments; make recommendations to the TBC Team Lead or Technicians.
• Follow applicable safety, compliance, tire and battery industry, service, equipment, product, and Point-of-Sale standards.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay informed about products and training, and encourage team adoption of new tools.
• Model high-quality service and develop, train, and mentor team members.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and manage merchandise and supplies, and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics, and integrity standards, including the Open Door Policy.
• Complete work assignments by setting priorities, collaborating with relevant partners, communicating progress, recommending improvements, and adapting to change and feedback.
• Follow TBC safety and security guidelines and applicable laws; provide accurate information, deliver services in a timely manner, and report complaints, hazards, and problems.
• Follow Point-of-Sale procedures to prevent shrink, assist members with payment methods and return policies, complete sales promptly, and report related issues.
• Demonstrate respect, integrity, customer focus, teamwork, continuous improvement, and support for Walmart’s stated goal of becoming a regenerative company.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed