(USA) Tire and Battery Service Advisor

Walmart • Fairlawn, OH

6d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role monitors tire and battery orders, helps members schedule installation appointments, communicates changes or cancellations, suggests alternatives, and assists with tire maintenance and repair services. It recommends suitable tire and battery products, explains warranties, helps members make purchasing and service decisions, and addresses concerns.

The advisor keeps the sales floor organized, stocked, zoned, and merchandised; maintains product displays and pricing; and handles claims, returns, shrink, and damaged goods. In the service bays, the advisor triages and prioritizes workflow based on waiting members, requested services, and time requirements, coordinating with the TBC Team Lead or technicians as needed. The role also operates TBC equipment safely, completes vehicle service requests and tests, processes purchases and payments, and maintains required documentation.

The position requires adherence to safety, security, legal, and company policies, including protocols for TBC products and services, forklifts, hazardous materials, and point-of-sale transactions. The advisor uses digital tools, handheld devices, reference materials, and product knowledge to support operations and member engagement, and helps train and develop team members. The role also models respectful, ethical, inclusive, customer-focused conduct and supports continuous improvement and change.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials appropriately, complying with steel standards, and correcting or reporting unsafe conditions.
• Organize, stock, zone, and merchandise the TBC sales floor according to company policies; handle claims, returns, shrink, and damages.
• Stock merchandise, set up and maintain product displays, clean and organize merchandise, remove damaged goods, apply correct signs and prices, and secure fragile or high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on suitable tire and battery products, warranties, and services.
• Greet members, identify their needs, assist with purchasing and service decisions, and resolve concerns professionally and empathetically.
• Communicate the value of TBC merchandise and services and collaborate with associates to promote member awareness of TBC offerings.
• Triage and prioritize TBC service-bay workflow based on waiting members, service requirements, time estimates, and appointment needs; coordinate recommendations with the TBC Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage team adoption of tools.
• Serve as a brand advocate by modeling high-quality service and products and valuing the member experience.
• Identify team roadblocks and assist with training, development, and mentoring of team members.
• Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for membership and payment types.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and carry out related action plans.
• Complete assignments and priorities using policies, data, and resources; collaborate with relevant business partners; communicate progress; address improvement opportunities; and adapt to change and feedback.
• Promote inclusion, teamwork, trusting relationships, effective communication, accountability, integrity, customer-first decisions, learning, and continuous improvement.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information and timely services to members; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed