(USA) Tire and Battery Service Advisor

Walmart • Springdale, AR

7d • Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role provides product and service recommendations, helps members with tire and battery purchases and service decisions, monitors orders and installation appointments, and coordinates service workflow with TBC team members. It also maintains merchandise displays and sales-floor standards, operates service and point-of-sale equipment, and follows safety, security, documentation, and company procedures.

The advisor uses product knowledge, Sam’s Garage, reference materials, and digital tools to help members select suitable tires and batteries, understand warranties, and receive timely service. The position involves collaboration with associates, supporting and training team members, resolving member concerns, and promoting TBC services. Work includes handling merchandise and supplies, completing vehicle service requests and tests, processing purchases and returns, and maintaining a safe and organized facility.

Sam’s Club offers competitive pay, performance-based bonus awards, and benefits. The stated hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Actual pay will meet or exceed the applicable minimum wage. Benefits and eligibility may depend on job classification and length of employment and are subject to change.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and addressing or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink products.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Explain product warranties and help members make purchasing and service decisions while delivering quality service and resolving concerns.
• Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
• Triage and prioritize TBC service-bay workflow based on waiting members, queued services, service time requirements, and appointments; recommend workflow adjustments to the Team Lead or Technicians.
• Use and promote digital tools and handheld devices to plan sales, improve member service, make real-time business decisions, and access product and training information.
• Support and develop team members by recognizing roadblocks, helping with training, and modeling high-quality member service.
• Complete vehicle service requests and tests; operate TBC equipment safely and properly; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Process member purchases, payments, returns, refunds, and exchanges using hardware such as cash registers and the appropriate procedures for membership and payment types.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; complete work assignments and priorities; collaborate with relevant partners; communicate progress; and adapt to change and feedback.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
• Follow TBC safety, security, legal, service, product-information, and documentation requirements; report complaints, hazards, and problems involving products, services, or work areas.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints or problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off (PTO) and/or protected paid time off (PPTO), with amounts based on job classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed