(USA) Tire and Battery Service Advisor

Walmart • Palm Beach, FL

11d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Sam’s Club Tire and Battery Center (TBC). The role helps members choose appropriate tires, batteries, and services; explains product features and warranties; monitors orders and installation appointments; and communicates order changes or alternatives. The advisor supports efficient service-bay workflow, assists with tire maintenance and repair services, completes vehicle service requests and tests, and operates TBC equipment safely.

The position also maintains TBC sales-floor safety, organization, inventory presentation, and merchandise standards. It involves processing member transactions and returns, maintaining documentation, using digital tools and point-of-sale systems, and collaborating with and helping train team members. The advisor is expected to follow company policies, safety and compliance requirements, and Walmart’s standards for integrity, respect, customer service, and continuous improvement.

The hourly wage range is $20.00 to $28.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at 4295 45th St, West Palm Beach, Florida.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials appropriately, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise, set up and maintain product displays, remove damaged goods, sign and price merchandise, and secure fragile or high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate changes in lead times or cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products, services, and warranties.
• Provide member service by greeting members, identifying their needs, assisting with purchasing and service decisions, and resolving concerns.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize service-bay workflow, identify waiting members, account for service time requirements, prioritize appointments, and make recommendations to the TBC Team Lead or technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage team adoption of tools.
• Help train and develop team members, identify roadblocks, and model high-quality service.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive and store merchandise and supplies, dispose of supplies as required, and maintain documentation.
• Operate cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, safety and security guidelines, and applicable laws and regulations; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
• Complete assigned work by identifying priorities and deadlines, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback.
• Demonstrate Walmart’s stated values by treating people respectfully, working collaboratively, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed