(USA) Tire and Battery Service Advisor

Walmart•Hickory, NC

6d•$19 - $27

About The Position

The Tire and Battery Service Advisor maintains a safe, organized, stocked, and properly merchandised Tire and Battery Center (TBC) sales floor. The role monitors tire and battery orders, helps members with installation appointments, communicates order changes and cancellations, suggests alternatives, and assists with tire maintenance and repair services. The advisor provides knowledgeable service and recommendations, helping members choose suitable tires and batteries, understand warranties, and make purchasing and service decisions. The role promotes TBC products and services, triages service-bay workflow and appointments, operates TBC equipment safely, completes vehicle service requests and tests, and handles point-of-sale transactions, payments, returns, refunds, and exchanges. The position also involves using digital tools and handheld devices, maintaining required documentation, receiving and handling merchandise and supplies, and helping train and develop team members. The advisor follows company policies, safety and compliance requirements, industry guidelines, and standards of ethics and integrity while collaborating with members, associates, managers, and other business partners.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, following steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest installation or tire-fitment alternatives.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend appropriate products and services, explain warranties, resolve concerns, and provide expert service using Sam’s Garage, product knowledge, and reference materials.
Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments based on waiting members, service requirements, and time needed; make recommendations to the TBC Team Lead or Technicians to meet service needs.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality service, serve as a brand advocate, identify team roadblocks, and assist with training, developing, and mentoring team members.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges in accordance with procedures for different membership and payment types.
Follow company policies, procedures, ethics standards, TBC safety and compliance guidelines, applicable laws and regulations, and point-of-sale procedures; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete work assignments and priorities by using policies, data, and resources; collaborating with relevant partners; communicating progress; identifying improvement opportunities; and adapting to change and feedback.
Demonstrate respect, integrity, customer focus, teamwork, continuous learning, and support for the company’s goal of becoming a regenerative company.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program, including tuition, books, and fees for eligible full-time and part-time associates.
Performance-based bonus awards.