(USA) Tire and Battery Service Advisor

Walmart • Aurora, CO

12d • $23 - $31 • Onsite

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role monitors tire and battery orders, assists with installation appointments, communicates order changes and cancellations, recommends alternatives, and assists members with tire maintenance and repair services. Advisors use product knowledge, Sam’s Garage, and reference materials to recommend suitable tires and batteries, explain warranties, and help members make purchasing and service decisions.

The role maintains a safe, organized, stocked, and properly merchandised sales floor; presents merchandise; operates TBC equipment safely; completes vehicle service requests and tests; and handles merchandise, supplies, and required documentation. Advisors triage and prioritize service-bay workflow, promote TBC offerings, use digital tools and point-of-sale systems, and support and train team members. They are expected to provide professional, empathetic service, follow company policies and applicable safety and compliance requirements, and model the company’s values of respect, integrity, customer service, and continuous improvement.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including properly handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repairs.
• Greet members, identify their needs, recommend suitable products and services, explain warranties, and resolve concerns.
• Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings.
• Triage and prioritize service-bay workflow and appointments based on waiting members, service requirements, and time needed; recommend reprioritization to the TBC Team Lead or technicians.
• Use knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, support service, make real-time decisions, stay informed about products and training, and encourage adoption of new tools.
• Model high-quality service, support and develop team members, identify roadblocks, and assist with training.
• Complete vehicle service requests and tests; safely operate TBC equipment; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
• Operate registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and complete assigned work by setting priorities, collaborating, communicating progress, and responding to feedback and change.
• Demonstrate respect, teamwork, integrity, customer focus, continuous improvement, and support for the company’s goal of becoming a regenerative company.
• Follow TBC safety, security, and legal guidelines; provide correct service information; meet member needs promptly; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, and report shrink issues and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase benefit.
• Company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed