(USA) Tire and Battery Service Advisor

Walmart • Houma, LA

3d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports members with tire and battery purchases and services at the Tire and Battery Center (TBC). The role monitors tire and battery orders, assists with installation appointments, communicates order delays or cancellations, and recommends alternative installation options or tire fitments. Advisors provide product and service recommendations, explain warranties, assist with tire maintenance and repairs, and work to resolve member concerns.

The position maintains a safe, organized, stocked, and properly merchandised TBC sales floor. It also helps manage service-bay workflow, prioritizes appointments, operates TBC equipment safely, completes vehicle service requests and tests, and uses company systems and digital tools to support sales, service, and member engagement. The advisor collaborates with and helps train team members, follows company policies and compliance standards, and handles point-of-sale transactions and related returns, refunds, and exchanges.

The position is based at the Sam’s Club location listed in Houma, Louisiana. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including properly handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives when appropriate.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns professionally.
• Promote TBC merchandise and services and collaborate with associates across the club to build member awareness.
• Triage and prioritize service-bay workflow by reviewing waiting members, service requirements, and time estimates; adjust priorities and make recommendations to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay current on products and training, and encourage adoption of new tools.
• Model high-quality service, act as a brand advocate, understand team roadblocks, and assist with training and developing team members.
• Provide TBC products and services in accordance with company policies; complete vehicle service requests and tests; operate equipment safely; receive, store, and dispose of merchandise and supplies; and complete required documentation.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics, and integrity standards, use the Open Door Policy, and complete assigned work by setting priorities, communicating progress, collaborating, and responding to feedback and change.
• Demonstrate respect, teamwork, integrity, customer focus, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws, prevent shrink, assist members with payment methods and return policies, complete sales promptly, and report complaints or shrink and operational issues.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits that may include parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed