(USA) Tire and Battery Service Advisor

Walmart • Fairlawn, OH

7d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), providing recommendations and assistance with tire and battery purchases, installation appointments, maintenance, and repair services. The role monitors orders, communicates changes or cancellations, suggests alternatives, and helps prioritize service-bay workflow to support timely and efficient service.

The advisor maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise presentation, claims, returns, shrink, and damaged goods; and operates TBC equipment and point-of-sale hardware safely and correctly. The position uses Sam’s Garage, product knowledge, reference materials, and digital tools to make recommendations, explain warranties, process transactions, and support members’ service and purchasing decisions.

The role models high-quality member service, supports and develops team members, collaborates with associates, and follows company policies, safety requirements, industry guidelines, and standards of ethics and integrity. The position is based at the Sam’s Club location listed in Fairlawn, Ohio.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, provide product and service recommendations, explain warranties, assist with purchase and service decisions, and resolve concerns professionally.
• Promote TBC merchandise and services and collaborate with club associates to build member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by reviewing waiting members, service queues, and time requirements; reprioritize appointments and recommend adjustments to the TBC Team Lead or Technicians as needed.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage adoption of tools among team members.
• Model high-quality service, advocate for the TBC brand, develop and influence team members, identify roadblocks, and assist with team-member training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documentation.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
• Follow company policies, procedures, ethics and integrity standards, and the Open Door Policy; complete assigned work, communicate progress, collaborate with others, and adapt to change and feedback.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws to prevent shrink; assist members with payment methods, return policies, and item locations; complete sales promptly; and report complaints, shrink issues, and other problems.
• Demonstrate Walmart values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO).
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible tuition, books, and fees.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed