Service Advisor

Sun Auto Tire and Service•El Cajon, CA

12d•Onsite

About The Position

The Sales & Service Advisor is a key customer contact at an automotive service and tire shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate products and services, and guides them through the service experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced environment. Paid training is provided on the company’s products, services, and customer and store tools; prior technician experience is not required. The position is based in El Cajon and is full-time. Compensation is $65,000–$90,000, with commissions and bonus opportunities. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. The role requires regular standing, walking, bending, stooping, kneeling, and crouching, as well as lifting up to 70 pounds frequently.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
Ability to manage multiple priorities while remaining professional and helpful.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Work with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow company policies and core values.