Automotive Service Advisor / Writer | Urdu or Hindi Speaking Preferred | Up to $100k
About The Position
We are seeking a high-energy, professional Automotive Service Advisor to serve customers at a shop in Missouri City / Southwest Houston, Texas. The role involves building customer relationships, communicating clearly, and confidently and honestly presenting needed automotive repairs. The shop serves customers throughout Missouri City, Sugar Land, Stafford, and Southwest Houston. Professional fluency in Urdu and/or Hindi is highly preferred to support communication with the diverse customer base. Automotive experience is preferred, but candidates with strong communication skills, sales ability, and motivation from other customer-facing industries are encouraged to apply.
Requirements
- Exceptional communication and interpersonal skills.
- Strong customer-service mentality.
- Sales ability and confidence presenting recommendations.
- Professional appearance and demeanor.
- Positive, energetic personality.
- Organized and capable of handling multiple customers and repair orders.
- Comfortable communicating by phone, text, and in person.
- Valid driver's license and ability to meet applicable driving requirements.
Nice To Haves
- Automotive Service Advisor experience preferred.
- Automotive knowledge is a plus.
- Professional fluency in Urdu and/or Hindi is highly preferred.
- Additional multilingual capabilities are welcomed.
- Experience in automotive repair, tires, dealerships, parts, hospitality, retail sales, wireless sales, insurance, banking, or another customer-facing sales environment.
- Competitive, coachable, professional, and motivated to build a career in the automotive industry.
Responsibilities
- Greet customers and build strong, long-term relationships.
- Listen to customer concerns and accurately document vehicle needs.
- Explain inspections, maintenance, and repair recommendations in an easy-to-understand way.
- Present repair estimates and help customers make informed decisions.
- Communicate the value and importance of recommended repairs.
- Maintain consistent communication throughout the repair process.
- Coordinate with technicians to keep workflow moving efficiently.
- Follow up with customers and ensure an exceptional experience.
- Help generate repeat and referral business through outstanding customer service.
- Contribute to the shop's sales, customer satisfaction, and overall performance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
