Automotive Service Advisor / Writer
Pedder Hyundai of Poway•Poway, CA
•$66,000 - $120,000
About The Position
The Poway Hyundai Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers. The role advises customers about necessary and recommended services, estimates repair costs, prepares itemized service estimates, and explains those estimates. The advisor is also expected to meet and exceed dealership standards for repair and order production while maintaining high customer satisfaction ratings.
Requirements
- Automotive repair or service advising experience.
- Ability to work independently and be self-motivated.
- Take-charge, customer-focused attitude focused on outcomes and high satisfaction.
- Strong organizational skills and ability to multitask and manage time to meet frequently changing deadlines in a fast-paced environment.
Responsibilities
- Advise customers on necessary and recommended services.
- Offer additional services and repairs to customers.
- Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
- Estimate the cost of mechanical, electrical, and other repairs.
- Enter itemized estimates on service orders and explain estimates to customers.
- Meet and exceed dealership standards for repair and order production while ensuring high CSI ratings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
