Service Advisor

Martin Automotive Group•Ontario, CA

12d

About The Position

Martin Automotive Group is seeking a Service Advisor to join the team at its Subaru of Ontario location. The position focuses on assisting customers with vehicle service needs, recommending maintenance, preparing repair estimates, coordinating vehicle progress, and explaining completed work and charges. The posting describes compensation as hourly plus commission and bonus.

Requirements

High school diploma or GED.
Proven record of achieving exceptional customer satisfaction.
At least one year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant; manufacturer experience is also stated.
Above-average energy level.
Desire for a long-term career with a growing organization.
Personal and professional integrity.

Nice To Haves

Bilingual skills are preferred but not required.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend needed maintenance based on the vehicle’s age, mileage, and service history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.