Truck Service Advisor I
About The Position
The Truck Service Advisor provides first-rate service to customers by developing extensive knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, helping ensure travelers return to the road better than they arrived. The position works in a customer-focused environment and requires professional, high-integrity communication and the ability to generate revenue through suggestive selling. The advisor writes, details, processes, and pays out work orders and over-the-counter transactions; prepares ETA work orders and customer quotes; secures purchase orders; sources parts from outside vendors and coordinates delivery; and prepares end-of-shift drops and reports. The role also involves understanding payment types, maintaining clean service counters, showrooms, and customer restrooms, and helping maintain the safety of customers and team members. Work may take place in interior and exterior conditions and can involve exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Physical duties include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus. Duties are performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays.
- Ability to work in interior and exterior conditions.
- Valid driver’s license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customer service and maintain knowledge of products and services.
- Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
- Write, detail, process, and pay out work orders and over-the-counter transactions.
- Write up ETA work orders and secure purchase orders.
- Prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports.
- Understand various payment types.
- Maintain cleanliness of service counters, showrooms, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) with a company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
- Competitive wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
