Truck Service Advisor I

TravelCenters of America • Bloomington, IL

4d

About The Position

The Truck Service Advisor (TSA) provides customer service through knowledge of products and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of helping travelers return to the road. The position works in a customer-focused environment and requires maintaining service-area cleanliness and the safety of customers and team members.

The team member may be exposed to outdoor elements in all seasons, fumes and particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. The role regularly involves talking and hearing. Standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive use of the legs are occasional demands. The position occasionally requires lifting up to 50 pounds or moving heavy objects. Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus. Duties may include other tasks, and the job description may be revised.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Present a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service using knowledge of products sold and services provided.
• Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders properly.
• Secure purchase orders and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports.
• Understand and handle various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED