Truck Service Advisor I

TravelCenters of America • Whitsett, NC

3d

About The Position

The Truck Service Advisor (TSA) provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and return travelers to the road. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions. The position also involves preparing and communicating quotes, sourcing parts, coordinating deliveries, and maintaining service-area cleanliness and safety. The work may take place in interior and exterior conditions and can involve exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, and dirt, dust, grease, oil, gas, or concentrated cleaning solutions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide service to customers and maintain knowledge of products and services offered.
• Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED