Truck Service Advisor I

TravelCenters of America • Commerce, GA

1d

About The Position

The Truck Service Advisor (TSA) provides customer service by sharing knowledge of products and services, writing work orders, suggestive selling, and handling over-the-counter transactions. The role aims to help customers get back on the road and includes processing work orders and payments, communicating estimates and timelines, sourcing parts, and maintaining service-area cleanliness and safety.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional presentation when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customers with information about products and services.
• Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain the cleanliness of service counters, showrooms, and customer restrooms.
• Maintain the safety of customers and team members.

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED