Truck Service Advisor I

TravelCenters of America•Milesburg, PA

12d•Onsite

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of the products sold and services offered by TA Truck Service. The position is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The role works in a customer-focused team environment and involves preparing and processing work orders and payments, coordinating parts and quotes, maintaining service-area cleanliness, and supporting the safety of customers and team members. The team member may also be asked to perform duties not listed in this description.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional demeanor with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customers with knowledgeable service about products and services.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.