Truck Service Advisor I

TravelCenters of America • Las Vegas, NV

4d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of products and services to assist customers and help return travelers to the road. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter transactions. The advisor also prepares quotes, sources parts, coordinates deliveries, and helps maintain clean, safe customer-facing areas. The position may involve working flexible hours, including nights, weekends, and some holidays, in both interior and exterior conditions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide service to customers and maintain knowledge of products and services offered.
• Use professional, high-integrity suggestive selling to help generate revenue.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate their delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain the cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED