Truck Service Advisor I

TravelCenters of America•Portage, WI

About The Position

The Truck Service Advisor (TSA) provides customer service through knowledge of the products sold and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions while helping return travelers to the road. The TSA works in a service-focused environment and helps maintain safe, clean customer and team areas. The position involves writing, detailing, and processing work orders and OTC transactions; preparing ETA work orders and customer quotes; securing purchase orders; sourcing parts from outside vendors and coordinating delivery; handling payment types; and preparing end-of-shift drops and reports. The TSA may work in interior and exterior conditions and may be exposed to outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grease, oil, gas, and concentrated cleaning solutions. The role regularly requires talking and hearing. Occasional physical activities include standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of the legs, and lifting up to 50 pounds or moving heavy objects. Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus. Duties may include other tasks as assigned. The job description is not a contract for employment.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Valid driver’s license.
Ability to perform the described physical demands, with or without reasonable accommodation.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service using knowledge of products and services.
Use suggestive selling to help generate revenue and professionally influence customers with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Prepare ETA work orders and secure purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports.
Understand and handle various payment types.
Maintain the cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.