Truck Service Advisor I

TravelCenters of America•Binghamton, NY

10d

About The Position

The Truck Service Advisor (TSA) provides customer service using knowledge of the products and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The position works in a service environment that may involve outdoor elements, noise, fumes, particles, mechanical parts, vibration, and exposure to dirt, grease, oil, gas, and cleaning solutions. The job description may not include every duty, and additional duties may be assigned.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional presentation when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of products and services offered.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions, including work orders with estimated completion times.
Secure purchase orders and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.