Service Advisor

Rush Enterprises•Irving, TX

12d

About The Position

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers is a network of commercial vehicle dealerships representing truck and bus manufacturers, including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. The role involves gathering customer concerns, inspecting vehicles, performing diagnostics, recommending service, preparing repair orders, coordinating with the shop, and keeping customers informed throughout repairs. Employees may also be asked to follow other instructions and perform other duties requested by their leader.

Requirements

High school diploma or GED.
One year of service experience, or equivalent experience and/or education.
Appropriate manufacturer training.
Valid CDL license.
Driving record that allows insurability by the company's carrier.

Responsibilities

Gather customer complaint details and expectations.
Perform vehicle walk-around inspections and verify vehicle information.
Connect to J-Pro and perform on-the-spot vehicle diagnostics; print the report, review service history, and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Accurately document customer vehicle problems on a service input card, verify customer information, and obtain the customer's signature.
Establish a promised time based on shop workflow and communicate with the foreman.
Establish the customer's method of payment and obtain credit approval when necessary.
Create the repair order in the business system, create the repair order file, and secure the signed service input card in a standardized repair order jacket.
Check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs.