Tire and Battery Service Advisor

Walmart•Charleston, SC

12d•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by maintaining safety and sales-floor standards, organizing and merchandising products, monitoring orders, and assisting members with installation appointments, tire maintenance, repairs, and purchasing decisions. The advisor uses Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and provide timely service that meets member needs. The role drives TBC sales and service excellence, coordinates service-bay workflow and appointment priorities, and communicates order changes or service recommendations to members and the TBC team. It also involves safely operating service equipment and point-of-sale hardware; handling merchandise, payments, returns, and documentation; and using digital tools to support operations and member engagement. The advisor models high-quality service, helps train and develop team members, and follows company policies, safety requirements, applicable laws, and standards of ethics and integrity. The position requires a valid state-issued driver's license and that the candidate be at least 18 years old.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
Stock merchandise, set up and maintain displays, clean and organize products, remove damaged goods, apply signage and pricing, and secure fragile or high-shrink merchandise.
Monitor tire and battery orders daily; assist members with installation appointments and communicate lead-time changes, cancellations, and alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations based on their needs.
Use Sam’s Garage, product knowledge, and reference materials to recommend appropriate tire and battery products, explain warranties, and support member purchasing and service decisions.
Promote TBC merchandise and services, collaborate with club associates to raise awareness of TBC offerings, and deliver excellent member service.
Triage and prioritize service-bay workflow by checking waiting members, service queues, appointment priorities, and expected service times; make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service and product standards, identify team roadblocks, and assist with training, development, and mentoring of team members.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow TBC safety, security, legal, and service guidelines; provide accurate information; report complaints, hazards, and problems; and use equipment and supplies correctly.
Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, and report complaints or shrink issues.
Comply with company policies, procedures, and standards of ethics and integrity, including using the Open Door Policy and implementing related action plans.
Complete work assignments by setting priorities and meeting deadlines, collaborating with colleagues and business partners, communicating progress, identifying improvement opportunities, and adapting to change and feedback.
Promote a respectful, inclusive, and collaborative workplace; build trusting relationships; recognize others’ contributions; and demonstrate integrity, customer focus, curiosity, resilience, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, with programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.