Tire and Battery Service Advisor

Walmart•Altoona, PA

4d•Onsite

About The Position

The Tire and Battery Service Advisor supports safe, efficient operations in the Tire and Battery Center (TBC), maintains the sales floor and merchandise presentation, monitors tire and battery orders, and assists members with installation appointments, product selection, maintenance, and repair services. The role provides knowledgeable recommendations on tires and batteries, warranties, fitments, and services, while helping members make purchasing and service decisions and resolving concerns. The advisor triages and prioritizes service workflow in the service bays, tracks appointments and service requirements, and works with the TBC Team Lead and technicians to meet member needs efficiently. The position also promotes TBC products and services, supports and develops team members, operates service equipment safely, completes vehicle service requests and documentation, and processes purchases, payments, returns, refunds, and exchanges in accordance with company procedures. The role requires adherence to safety, security, compliance, and ethics standards; safe handling of merchandise, equipment, and hazardous materials; effective use of digital tools and point-of-sale systems; and strong interpersonal skills when assisting members and collaborating with associates. The position is located at 2500 Plank Road Commons, Altoona, PA 16601-9327. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock and present merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation or tire-fitment options.
Assist members with tire maintenance and repair services and provide recommendations on suitable tire and battery products, warranties, and services.
Greet members, identify their needs, help them make purchasing and service decisions, resolve concerns, and provide a high-quality service experience.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow by checking waiting members, service queues, appointment priorities, and time requirements; make recommendations to the TBC Team Lead or technicians as needed.
Use Sam’s Garage, product knowledge, reference materials, digital tools, handheld devices, point-of-sale systems, phones, and other relevant technology to support sales, service, and operational decisions.
Support, train, develop, and mentor team members; help identify and address roadblocks.
Complete vehicle service requests and tests, operate TBC equipment safely and correctly, and receive, store, and dispose of merchandise and supplies.
Complete and maintain required documentation.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, standards of ethics and integrity, and applicable TBC and point-of-sale safety, security, and legal requirements.
Complete work assignments and priorities by collaborating with managers, coworkers, members, and business partners; communicating progress; adapting to change and feedback; and identifying improvement opportunities.
Report TBC complaints, safety hazards, shrink issues, and problems with products, services, and work areas.
Model respectful, inclusive, ethical, customer-focused, and continuous-improvement-oriented behavior consistent with company values.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO) and/or PPTO, with benefits that may include parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.