Tire and Battery Service Advisor

Walmart • Spartanburg, SC

12d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized operations and merchandise presentation in the Tire and Battery Center (TBC), assists members with tire and battery purchases and services, and helps coordinate service workflow. The role monitors tire and battery orders, supports installation appointments, communicates changes or cancellations, and provides recommendations using product knowledge, Sam’s Garage, and reference materials. It also promotes TBC merchandise and services, helps team members develop, and delivers professional, empathetic member service.

The position includes operating TBC equipment and point-of-sale hardware, completing vehicle service requests and tests, processing purchases and returns, and maintaining required documentation. The advisor uses digital tools and handheld devices to support sales, service, and business decisions, and follows company policies, safety requirements, applicable laws, and ethical standards. The role is expected to model Walmart values, collaborate with others, adapt to change, and support continuous improvement.

The position is located at 200 Peachwood Centre Dr, Spartanburg, SC 29301. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will equal or exceed the applicable local minimum wage.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
• Stock merchandise; set up, clean, and organize displays; remove damaged merchandise; apply appropriate signage and pricing; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternative installations or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products, explain warranties, and help members make purchasing and service decisions.
• Deliver member service by greeting members, identifying needs, resolving concerns, and handling challenging situations professionally and empathetically.
• Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
• Triage and prioritize service-bay workflow based on waiting members, service requirements, and appointment needs; make recommendations to the TBC Team Lead or Technicians to support efficient service.
• Use and maintain knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service and products, develop and influence team members, identify roadblocks, and assist with team-member training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to procedures for membership and payment types.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments by setting priorities, collaborating, communicating progress, addressing improvement opportunities, and adapting to feedback and change.
• Support an inclusive, respectful, and collaborative workplace; build trusting relationships; mentor and recognize others; act with integrity; serve members; and pursue continuous improvement.
• Follow TBC and point-of-sale safety, security, legal, and operational guidelines; provide accurate information and timely services; and report complaints, hazards, shrink issues, and problems with products, services, or work areas.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase benefit.
• Company-paid life insurance.
• Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible full-time and part-time associates.
• Performance-based bonus awards.
• Possible hourly premiums depending on schedule, facility, season, or work performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed