Tire and Battery Service Advisor

Walmart•Sioux City, IA

1d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor serves members in the Tire and Battery Center (TBC), helping them choose tire and battery products and services, managing order and installation information, and supporting service-bay workflow. The role provides product recommendations and explains warranties, monitors orders and appointments, communicates changes or cancellations, and helps members with tire maintenance and repair services. The advisor maintains a safe, organized, stocked, and properly merchandised facility and sales floor. Responsibilities include handling merchandise and transactions, completing vehicle service requests and tests, operating TBC equipment safely, maintaining documentation, and following company policies, safety requirements, and industry guidelines. The role also supports sales and service excellence, uses digital tools and point-of-sale systems, and helps develop and train team members. The position emphasizes respectful teamwork, integrity, customer and member service, continuous learning, and operational improvement. The listed hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. The actual hourly rate will meet or exceed the applicable minimum wage.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials correctly, complying with company steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders and help members schedule installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide product recommendations, warranty explanations, and assistance with purchase and service decisions.
Promote TBC merchandise and services, collaborate with club associates to increase member awareness, and model high-quality service as a brand advocate.
Triage and prioritize service-bay workflow using Sam’s Garage, considering waiting members, queued services, service time requirements, and appointment efficiency; recommend adjustments to the TBC Team Lead or Technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage team adoption of new tools.
Develop, influence, assist, and train team members; identify roadblocks and support the team.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges using the procedures applicable to different membership and payment types.
Follow company policies, procedures, ethics standards, safety and security guidelines, applicable laws, TBC industry guidelines, and service standards; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete work assignments and priorities by using policies, data, and resources; collaborating with others; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Demonstrate respect, integrity, customer and member focus, teamwork, accountability, curiosity, resilience, and a commitment to continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specific circumstances.