Tire and Battery Service Advisor

Walmart • North Charleston, SC

13d • $20 - $28

About The Position

The Tire and Battery Service Advisor supports safe, efficient operations and member service in the Tire and Battery Center (TBC). The role maintains an organized, stocked, and properly merchandised sales floor; handles merchandise presentation and related claims, returns, shrink, and damages; and follows safety requirements for TBC products, equipment, and work areas.

The advisor monitors tire and battery orders, helps members schedule installation appointments, communicates changes or cancellations, offers alternatives, and assists with tire maintenance and repair services. They identify member needs, recommend appropriate tire and battery products and services, explain warranties, and address concerns with professionalism and empathy. The role also promotes TBC offerings, coordinates service-bay workflow, and helps team members develop their skills.

The position requires the safe operation of TBC equipment and point-of-sale hardware, completion of vehicle service requests and tests, and accurate documentation. Advisors use digital tools and handheld devices to support sales, service, training, and operational decisions. They follow company policies, procedures, ethics standards, and applicable safety and compliance requirements while collaborating with associates, managers, members, and business partners.

Requirements

• Valid state-issued driver’s license.
• Must be at least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials appropriately, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, support purchasing and service decisions, and resolve concerns.
• Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
• Triage and prioritize service-bay workflow using Sam’s Garage, appointment information, service queues, and estimated service times; recommend reprioritization to the TBC Team Lead or Technicians as needed.
• Use knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay current on products and training, and encourage adoption of new tools.
• Model high-quality member service, act as a brand advocate, identify team roadblocks, and assist with training and developing team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using appropriate procedures.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and uphold integrity and compliance in business processes.
• Complete work assignments and priorities by collaborating with others, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
• Promote inclusion, teamwork, trusting relationships, effective communication, mentoring, and recognition of others’ contributions.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs promptly; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payments, returns, and item locations, complete sales promptly, and report complaints or operational issues.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to classification and length of employment.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program, including tuition, books, and fees for eligible full-time and part-time associates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed