Tire and Battery Service Advisor

Walmart•Independence, MO

About The Position

The Tire and Battery Service Advisor supports safe, efficient operations and customer service in the Sam’s Club Tire and Battery Center (TBC). The role maintains the TBC sales floor, merchandise presentation, and service workflow; monitors orders and installation appointments; and helps members choose appropriate tires, batteries, and services. The advisor uses Sam’s Garage, product knowledge, reference materials, and digital tools to provide recommendations, explain warranties, coordinate service needs, and promote TBC offerings. The position also involves safely operating TBC equipment, completing vehicle service requests and documentation, handling purchases and returns, and supporting and training team members. The role follows company policies, safety and compliance standards, and Walmart’s values of respect, integrity, customer service, and excellence.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with company steel standards, and addressing or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including appropriate handling of claims, returns, shrink, and damaged goods.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, help members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations on suitable tire and battery products, warranties, and services.
Greet members, identify their needs, assist with purchases and service decisions, resolve concerns, and provide professional, empathetic service.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow by reviewing waiting members, service requirements, and time needed; reprioritize work and make recommendations to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve the service experience, make business decisions, access product and training information, and encourage adoption of new tools.
Support and train team members, identify roadblocks, and model high-quality member service.
Complete vehicle service requests and tests; operate TBC equipment safely and properly; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, standards of ethics and integrity, TBC safety and security guidelines, relevant laws and regulations, and required action plans.
Complete work assignments and priorities by collaborating with others, communicating progress, adapting to change and feedback, and identifying improvement opportunities.
Demonstrate Walmart values by fostering inclusion and belonging, building trusting relationships, mentoring and recognizing others, acting with integrity, serving members, and pursuing continuous improvement.
Report TBC complaints, safety hazards, shrink issues, and problems involving products, services, or work areas.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.