Tire and Battery Service Advisor

Walmart • Spartanburg, SC

10d • Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized, and efficient operations in the Tire and Battery Center (TBC). The role advises members on tire and battery products and services, monitors orders and appointments, helps prioritize service-bay workflow, and provides purchasing and service support. The advisor uses product knowledge, Sam’s Garage, reference materials, point-of-sale systems, and digital tools to make recommendations, explain warranties, communicate order updates, and help members receive suitable service and value.

The position also maintains merchandise presentation and inventory standards, operates TBC equipment safely, completes vehicle service requests and documentation, processes transactions and returns, and reports complaints, hazards, and operational issues. The advisor models strong member service, supports and develops team members, and follows company safety, ethics, security, and compliance policies. The role is based at the Sam’s Club location listed in Spartanburg, South Carolina.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on tire and battery products, services, warranties, and fitments.
• Greet members, identify their needs, assist with purchasing and service decisions, resolve concerns, and provide professional, empathetic service.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable products and explain warranties and value.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
• Triage and prioritize service-bay workflow by reviewing waiting members, service queues, service requirements, and appointment priorities; make recommendations to the TBC Team Lead or Technicians as needed.
• Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment procedures, and product and service requirements, including those for TPMS.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage team adoption of tools.
• Support and train team members, identify roadblocks, and model high-quality service and brand advocacy.
• Complete vehicle service requests and tests, operate TBC equipment properly and safely, receive and store merchandise and supplies, dispose of supplies as appropriate, and maintain required documentation.
• Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to membership and payment procedures.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and complete work assignments by setting priorities, communicating progress, collaborating, responding to feedback, and adapting to change.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; serve members in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures to prevent shrink and comply with applicable laws; assist members with payment methods, return policies, and item locations; complete sales in a timely manner; and report complaints and shrink issues.
• Demonstrate company values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible associates, including tuition, books, and fees for qualifying programs.
• Performance-based bonus awards.
• Potential premiums of $0.35 to $3.00 per hour in qualifying circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed