Tire and Battery Service Advisor

Walmart•Independence, MO

11d•$20 - $28

About The Position

The Tire and Battery Service Advisor supports safe, efficient Tire and Battery Center (TBC) operations while providing members with knowledgeable service and product recommendations. The role monitors tire and battery orders, assists with installation appointments, communicates order changes or cancellations, recommends alternatives, and assists members with tire maintenance and repair services. The advisor uses Sam’s Garage, product knowledge, and reference materials to recommend appropriate tire and battery products, explain warranties, and help members make purchasing and service decisions. The position maintains an organized, stocked, safe, and properly merchandised sales floor; presents merchandise; handles claims, returns, shrink, and damaged goods; and operates service equipment and Point-of-Sale hardware. It triages and prioritizes service-bay workflow, coordinates with the TBC team, and promotes TBC offerings and service value. The advisor also uses digital tools and handheld devices, supports and trains team members, completes vehicle service requests, tests, and documentation, and follows company policies, safety requirements, and ethical standards. The role is based at the Sam’s Club location at 4100 S Bolger Rd, Independence, Missouri. The hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Actual pay will meet or exceed the applicable minimum wage. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits subject to eligibility and plan terms.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
Stock and present merchandise, set up and maintain displays, remove damaged goods, sign and price merchandise, and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, support purchasing decisions, and resolve concerns.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow, identify waiting members and queued services, account for service time requirements, and recommend workflow adjustments to the TBC Team Lead or Technicians.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality member service, advocate for the TBC brand, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate cash registers and other hardware; process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, TBC safety and compliance protocols, and Point-of-Sale requirements; report complaints, hazards, shrink issues, and product, service, or work-area problems.
Complete work assignments by setting priorities, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect, integrity, customer focus, teamwork, learning, and continuous improvement in interactions with members and associates.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.