Apprentice Automotive Service Advisor

Casey Honda•Newport News, VA

10d

About The Position

Casey Auto Group is hiring an apprentice to train as a professional Automotive Service Advisor. This full-time position offers the opportunity to earn while learning and grow in the role. The successful candidate is customer-focused, communicates well, stays organized, and can multitask. Candidates must provide their complete work history. The role involves coordinating service orders and technician workflow, supporting customers throughout their service experience, answering service-related questions, and helping manage the daily operations of the service department.

Requirements

Organized and friendly personality.
Time-management skills.
Exceptional communication skills with customers.
Professional, well-groomed personal appearance.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.
Must be at least 18 years of age.
Provide complete work history.

Nice To Haves

Genuine interest in helping people.

Responsibilities

Oversee service orders and the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person and help ensure customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee administration of warranty claims.
Set schedules and assign tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with factories and foster positive employee relations.

Benefits

Full benefits.
Competitive pay.
Career advancement opportunities.
Ongoing professional development.
Medical insurance options: HDHP and PPO.
Dental and vision insurance.
FSA, HSA, and LPFSA.
Prescription drug coverage.
Company-paid HealthJoy healthcare navigation tool.
Employee Assistance Program.
Life insurance, including employee-paid and employer-paid coverage upon eligibility.
Short- and long-term disability.
Legal resources coverage and ID protection.
Vacation and holidays.
401(k) with employer contribution upon eligibility.
Discount memberships to OneLife and YMCA athletic facilities.
Employee referral bonus programs.
Employee parts and service discounts.
Weekly pay.
Clean and professional work environment.