Automotive Service Advisor Apprentice

Sheehy Honda • Alexandria, VA

5d

About The Position

Sheehy Auto Stores is seeking a Service Advisor Apprentice to provide customer service in a dealership service department. The role involves welcoming customers, scheduling appointments, and serving as a liaison between customers and service technicians. The apprentice should be willing to learn the art and science of customer service and help customers feel confident that their needs are being met.

Compensation is $18 per hour, based on experience. The employer provides paid training and career advancement opportunities. Sheehy Auto Stores is an equal employment opportunity employer and states that associates are hired, trained, promoted, and compensated based on competence and advancement potential without regard to protected characteristics.

Requirements

• Strong customer communication skills, both in person and over the phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Comply with federal, state, and local laws and company policies regarding safeguarding customer, company, and manufacturer information, as well as customers' vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when their vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed