Apprentice Automotive Service Advisor
About The Position
The Casey Auto Group is hiring a full-time Apprentice Automotive Service Advisor to train as a professional Automotive Service Advisor. This is an earn-while-you-learn opportunity with full benefits and potential for career growth. The role is suited to someone who enjoys helping people, communicates well, stays organized, and can multitask. The advisor oversees service orders and the flow of the Drive Lane, supports customers throughout their service experience, coordinates work for technicians, and helps manage service department operations. The position also involves answering questions about vehicle problems, warranties, services, and repairs; assisting with diagnosis and parts or tool orders; and administering warranty claims. The Casey Auto Group is a family-owned and operated organization with six locations in Newport News and Williamsburg.
Requirements
- Organized and friendly personality.
- Time management skills.
- Exceptional communication skills with customers.
- Professional, well-groomed personal appearance.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license.
- At least 18 years of age.
- Provide complete work history.
Responsibilities
- Oversee service orders and Drive Lane flow, ensuring customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
- Provide concierge support for customer inquiries by phone or in person.
- Ensure technicians’ available time is consistently sold to service customers.
- Distribute work efficiently among technicians.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain customer happiness scores at or above company standards.
- Assist in diagnosing vehicle problems and order parts and tools as necessary.
- Oversee administration of warranty claims.
- Set schedules and assign tasks to service department employees.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factories and foster positive employee relations.
Benefits
- Medical coverage options: HDHP and PPO.
- Dental and vision insurance.
- FSA, HSA, and LPFSA.
- Prescription drug coverage.
- Company-paid HealthJoy healthcare navigation tool.
- Employee Assistance Program.
- Life insurance, including guaranteed issue; employee-paid and employer-paid coverage upon eligibility.
- Short- and long-term disability.
- Legal resources coverage and ID protection.
- Vacation and holidays.
- 401(k) with employer contribution upon eligibility.
- Discounted memberships to OneLife and YMCA athletic facilities.
- Employee referral bonus programs.
- Employee parts and service discounts.
- Weekly pay.
- Competitive pay.
- Career advancement opportunities.
- Ongoing professional development.
- Clean and professional work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
