Automotive Service Advisor Apprentice

Sheehy Honda • Alexandria, VA

4d

About The Position

Sheehy Auto Stores is seeking a Service Advisor Apprentice to provide customer service in its dealership service department. The role involves greeting customers, scheduling appointments, and serving as a liaison between customers and service technicians. The apprentice listens to customers’ repair needs, communicates those needs to technicians, provides repair and maintenance estimates, recommends additional services, and keeps customers updated throughout the repair process. The position also includes managing extended warranties, inspecting repair quality, notifying customers when vehicles are ready, and explaining completed repairs and costs. Compensation is $18 per hour.

Requirements

• Strong customer communication skills, both in person and by phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Comply with federal, state, and local laws and company policies regarding safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and communicate repair needs to technicians.
• Present recommended or additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy for customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed