Service Advisor

Mossy Nissan National City•National City, CA

12d•$70,000 - $130,000

About The Position

At Mossy Auto Group, employees are considered a critical part of the company and an extension of its family. The company’s mission is to foster an environment of high integrity and mutual respect that supports openness, creativity, and innovation, while delivering the service and value expected by the community. The Service Advisor owns the customer’s experience in the service lane and serves as the first point of contact. The role involves understanding product offerings, inventory needs, technician scheduling, and service repairs and maintenance. Service Advisors greet vehicle owners, explain the repair process, and help customers throughout their service visit. Applicants new to the automotive industry are welcome, including those with customer service, retail sales, restaurant, or hospitality experience. Compensation includes a base hourly wage at the applicable minimum wage rate up to $17.75 per hour, plus performance-based commissions. Expected average annual earnings are approximately $70,000 to $130,000.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Clean driving record and a California driver’s license.
Willingness to submit to a pre-employment background check and drug screen.
Basic understanding of vehicle systems.
Superior customer service skills.

Nice To Haves

Previous experience in customer service, retail sales, the restaurant industry, or hospitality; individuals new to the automotive industry are welcome.

Responsibilities

Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person so customers are not mishandled.
Advise customers of estimated service and repair costs and explain invoice details so they understand the services provided.
Distribute work efficiently among technicians.
Conduct a comprehensive vehicle re-delivery check, ensuring the vehicle is clean and identified service or repair work has been completed appropriately and on schedule.