Service Account Manager / Service Advisor - Nampa, ID

Gordon Truck Centers•Nampa, ID

11d•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is hiring a Support Service Account Manager / Support Service Advisor at its Nampa, Idaho location. GTC operates a network of 19 dealerships and sells, finances, insures, and services medium- and heavy-duty commercial trucks. The role provides customer service throughout the repair process, from the initial customer interaction through final delivery. The position involves documenting service requests, preparing estimates, coordinating shop work, communicating repair status, managing repair orders and related data, and collecting purchase order, warranty, or payment information. The employee is expected to work safely, stay organized, resolve issues with the team, and identify opportunities to add value. The position is scheduled Monday through Friday, 9 AM to 6 PM. Work is primarily indoors, with occasional outdoor duties and trips between buildings. Physical activities include sitting, typing, using a 10-key keypad, walking, climbing stairs and around heavy-duty vehicles, and occasional lifting. Offers are contingent on passing a pre-employment drug screen and criminal background check; a motor vehicle records check is also required for positions with driving responsibilities.

Requirements

Previous customer service experience is required.
Professional and safety-minded conduct at all times.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.
Ability to meet the stated physical demands, including occasional lifting and climbing around heavy-duty vehicles.

Nice To Haves

High school diploma or equivalent preferred.
Previous Service Advisor experience preferred, or one or more years of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred, but not required.

Responsibilities

Greet customers and communicate with them throughout the service process, from initial contact through final delivery.
Initiate service write-ups, accurately record customer information and requests, and prepare written estimates.
Schedule and plan related shop work directly with the service foreman.
Communicate effectively with shop management and collaborate with the team to solve problems.
Keep the customer or driver informed about repair status.
Open and close repair orders, enter additional work, check warranty coverage, and use applicable systems and processes.
Assist with overseeing accurate data entry on repair orders, including the accuracy of system data and codes.
Collect purchase order information, warranty information, and/or customer payment.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests, explore value-added opportunities, and develop and grow the position.
Perform other duties as assigned based on business needs.

Benefits

Medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Company Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options.
Dollar-for-dollar company 401(k) match for qualifying employees, up to 3% of income.
Paid vacation and personal time off (PTO).
Six paid holidays.