Service Account Manager / Service Advisor - Nampa, ID
About The Position
Gordon Truck Centers, Inc. (GTC) is hiring a Support Service Account Manager / Support Service Advisor at its Nampa, Idaho location. GTC is a network of 19 dealerships serving medium- and heavy-duty commercial truck customers, offering truck sales, financing, insurance, and service. The role is responsible for making a strong first impression and providing outstanding customer service from initial contact through final delivery. The position involves greeting customers, documenting repair requests, preparing estimates, coordinating shop work, and keeping customers informed about repair status. The Service Advisor also handles repair orders and related system entries, checks warranty coverage, collects purchase order and payment information, and helps maintain an accurate, safe, and organized service environment. The role works with customers, shop management, and the service foreman to solve problems and support shop operations. The position is based indoors, with occasional outdoor duties and visits to other departments. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Physical activities include sitting, typing, using a 10-key pad, walking, climbing some stairs and around heavy-duty vehicles, and occasional lifting. The job requires extensive telephone and computer keyboard use.
Requirements
- Previous customer service experience is required.
- Must be professional and safety-minded at all times.
- Excellent verbal and written communication and listening skills.
- Good customer service skills.
- Ability to prioritize and multitask.
- Ability to work with minimal supervision and direction.
- Ability to work independently and as part of a team.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous Service Advisor experience preferred, or at least one year of related experience in a repair facility.
- Technical knowledge of heavy-duty vehicles preferred but not required.
Responsibilities
- Greet customers, communicate with them, and initiate service write-ups for repairs.
- Accurately record customer information and repair requests, and prepare written estimates.
- Schedule and plan related shop work directly with the service foreman.
- Communicate effectively with shop management and problem-solve with the team.
- Keep customers and drivers informed about repair status.
- Open and close repair orders, enter additional work needed, check warranty coverage, and use applicable systems and processes.
- Help oversee accurate data entry on repair orders, including the accuracy of data and codes entered into the system.
- Collect purchase order information, warranty information, and/or customer payment.
- Use good judgment to maintain a safe and organized work environment.
- Take ownership of new and different requests and explore value-added opportunities.
- Develop and grow the position.
- Perform other duties as assigned based on business needs.
Benefits
- Medical, dental, vision, and prescription benefits for eligible employees.
- Basic group term life insurance.
- Employee assistance program (EAP).
- Company Health Savings Account (HSA) enrollment for eligible employees.
- Tuition reimbursement.
- Profit sharing.
- Traditional pre-tax and post-tax Roth 401(k) options.
- Dollar-for-dollar company 401(k) match on employee contributions up to 3% of income for qualifying employees.
- Paid vacation and personal time off (PTO).
- Six paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
