Service Advisor

Liquid Brand•Puyallup, WA

12d

About The Position

The Outside Sales Advisor identifies, develops, and secures new commercial business while maintaining and expanding customer relationships across an assigned geographic territory. The role focuses on new revenue growth through prospecting, relationship development, customer engagement, and solution-based selling of FloHawks’ commercial services. As a field representative, the advisor actively pursues opportunities while delivering excellent customer service and protecting the FloHawks brand. The position works with Project Managers, Dispatch, CSR teams, and Operations to provide a seamless customer experience from initial contact through project completion. The primary objective is to drive profitable commercial revenue growth by developing customer relationships, expanding existing accounts, and positioning FloHawks as the preferred commercial services provider in assigned markets. The successful candidate is motivated, organized, adaptable, goal-oriented, and effective at building relationships, identifying customer needs, proposing solutions, and managing multiple opportunities. The role owns revenue generation, prospecting and business development, customer relationships, proposal generation and sales closing, account growth and retention, and pipeline management. It does not own permitting, scheduling or dispatch management, tactical job execution, technician scheduling, inspections, or operational production management. The schedule is Monday through Friday, 7 a.m. to 4 p.m.

Requirements

Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Strong customer relationship and interpersonal skills.
Self-motivated, with the ability to work independently in the field.
Strong problem-solving and solution-selling abilities.
Ability to adapt quickly to changing priorities and customer needs.
Proficient with Microsoft Office and able to learn CRM and company software systems.
Valid driver’s license and ability to travel throughout the assigned territory.

Nice To Haves

Proven sales, business development, or relationship management experience.
Commercial service industry experience.

Responsibilities

Prospect daily for new commercial business opportunities in the assigned territory.
Identify, contact, and secure new customer relationships to drive revenue growth.
Develop and maintain relationships with existing commercial customers.
Conduct customer site visits, operational assessments, and needs analyses.
Build estimates and proposals using company software systems.
Follow up consistently on pending estimates and sales opportunities.
Generate and maintain a sales pipeline through ongoing prospecting.
Partner with Project Managers on project transitions and customer communication after the sale.
Communicate regularly with customers about service opportunities, project status, and additional work.
Coordinate with Dispatch and Operations to stay informed about scheduling and operational capabilities.
Identify opportunities to improve customer experience and operational efficiency.
Prepare weekly and monthly sales activity and performance reports.
Maintain accurate customer records, pipeline updates, and sales activity in CRM systems.
Market and promote FloHawks services to new and existing commercial customers.
Participate in sales meetings, training, and ongoing industry development.
Represent FloHawks professionally in customer and community interactions and promote its leadership standards.
Maintain consistent weekly prospecting activity and drive measurable new commercial revenue growth.
Increase commercial account penetration and customer retention; achieve monthly, quarterly, and annual sales goals.
Improve proposal follow-up and close-rate performance and develop relationships that generate repeat business and referrals.
Collaborate with Office and Operations teams to support an exceptional customer experience and maintain high customer engagement and field activity.
Communicate clearly, follow through on commitments, respond quickly, and maintain professionalism throughout the customer project lifecycle.